Privacy Policy

Last updated: October 19, 2026

Visual Pak Logistics, LLC (“Visual Pak Logistics,” “we,” “us”) respects your privacy. This policy explains what information we collect, how we use it, and who we share it with.

Information We Collect
We collect information you provide to us when doing business with us, including name, company name, email address, phone number (including mobile number), mailing address, and carrier information such as MC/DOT numbers and insurance details. We may also collect information about shipments and loads, and basic technical information when you visit our website.

How We Use Information
We use this information to arrange and manage freight shipments, communicate with customers, carriers, and drivers about loads (including but not limited to phone, email, and text message), verify carriers, process payments, respond to inquiries, and comply with legal obligations.

How We Share Information
We share information only as needed to provide our services. This includes sharing with shippers, carriers, and service providers who support our operations (such as payment processors and technology vendors), and with authorities when required by law. We do not sell personal information.

SMS / Text Messaging
If you agree to receive text messages from Visual Pak Logistics, we use your mobile number to send messages about load assignments, pickup and delivery coordination, and shipment status. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information.

Changes to This Policy
We may update this policy at any time. Changes will be posted on this page with an updated “Last updated” date.

Contact Us
Visual Pak Logistics, LLC
1550 Bridge Drive, Waukegan, IL 60085

Email: [email protected]
Phone: +1 (855) 847-7251